ACSGEAR USA, LTD. RETURNS POLICY
If you would like to return or exchange a product purchased on our web store, please email firstname.lastname@example.org and include your order number and reason for your return and we will get back to you within 1-2 business days. Please be aware that the product must be unused or you will forfeit any return privileges whatsoever. Upon being granted an RA approval you will get a Return Authorization number (RA#) that you will first write on the return label included in your shipment and place inside the original shipping box.
**Returns and Exchanges only apply to product that has been purchased from our web shop.**
CANCELLING AN ORDER
Please email email@example.com if you would like to cancel an order. An order can only be cancelled if it does not have an assigned tracking number for shipping. Any order that has been processed and is in transit is not eligible for cancellation. A return/exchange must be requested once the order has arrived.
ACS GEAR does not provide direct exchanges. Please see the Returns process outlined below for more information. You may place a new order at any time for a different item.
ACS GEAR product that is purchased online (excluding promotional or sale items) can be returned within 60 days of the purchase date for a full refund in the amount of the purchase excluding shipping costs. Upon receiving your returned ACS GEAR merchandise at our warehouse, a refund in the amount of the purchase will be issued to you for the ACS GEAR product within 10 – 14 business days. This refund will be issued to the credit card that was used to make the original purchase. We cannot refund different accounts or credit cards. * Customers are responsible for all shipping expenses on the return of ACS GEAR product without exception.*
RETURN ADDRESS/ RA PROCEDURE:
All pre-approved returns should be placed in the original container and sent to the following address. Using the RA number granted to you from firstname.lastname@example.org write in the appropriate place at the bottom of the return address label. Any items received at this address without a proper RA number will be returned to sender, and shipping charges will apply.
ACS GEAR USA LTD
3800 W Oceanside Rd.
Oceanside, NY 11572
Attn: Returns Dept. ACS GEAR, RA__(YOUR APPROVED RA# GOES HERE)
It is our company policy that the customer must pay for all shipping expenses on the return/exchange of only ACS GEAR product. Exceptions may be made if the reason for the return is a mistake on our behalf. We will not assume responsibility for misdirected, lost or damaged return shipments. Return shipments should be sent with a courier that offers tracking service such as UPS.
All merchandise must be returned unused, unwashed and be accompanied by the original product labels, stickers, and hang tags. The condition of the product is left at the discretion of ACS GEAR.
All sale items are final sale and are not eligible for a price adjustment, return, or exchange.